Lead Experience Coordinator

Title: Lead Experience Coordinator 

Reporting to: Program Services Manager 

Job Purpose: The primary function of the Challenge Aspen Experience Coordinator is to successfully and accurately facilitate all reservation requests for our Adaptive Ski & Snowboard School. The Reservations Team is the main contact for all participants and their families, the key liaison between staff, volunteers, participants, pros, and the Aspen Skiing Company. 

Job Status: Full-time/Seasonal (October 1st– April 15) 

Pay: $28/hour

Key Responsibilities & Accountabilities: 

  • Provide exceptional customer service, serving as a primary contact for participants and their families, ASC pros and Challenge Aspen volunteers.
  • Respond within 24 hours, using phone or email for communication.
  • Utilize Flybook and B-store for accurate reservation input.
  • Ensure smooth reservations and participant/pro pairings, resulting in quality on-hill experiences.
  • Assist in managing Challenge Aspen scholarship program tracking.
  • Coordinate lift tickets, rentals, and payments.
  • Collect and organize required participant forms promptly.
  • Confirm lessons with participants, pros, volunteers.
  • Assist in volunteer scheduling and Junior Volunteer Program (JVP) management.
  • Maintain accuracy of schedules and follow reservation process.
  • Understand disabilities for adaptive equipment and instructor needs.
  • Attend meetings, foster positive relationships with staff.
  • Familiarity with Challenge Aspen and TOSV procedures.
  • Other duties as assigned.

Qualifications & Attributes:

  • Spanish language preferred.
  • Passion for Challenge Aspen’s mission.
  • Strong communication and decision-making skills.
  • Adaptive sports background or experience working with disabilities.
  • Computer proficiency and quick learning.
  • Empathetic understanding of participant needs.
  • Represent Challenge Aspen professionally.
  • Time management and adaptability.
  • Positive team player.
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