Title: Experience Coordinator 

Reporting to: Lead Experience Coordinator

Job Purpose: The primary function of the Challenge Aspen Experience Coordinator is to successfully and accurately facilitate all reservation requests for our Adaptive Ski & Snowboard School. The Reservations Team is the main contact for all participants and their families, the key liaison between staff, volunteers, participants, pros, and the Aspen Skiing Company. 

Job Status: Full-time/Seasonal (October 15 – April 15) 

Pay: $25/hour

Key Responsibilities & Accountabilities: 

• Provide exceptional customer service, serving as a primary contact for participants and their families, ASC pros and Challenge Aspen volunteers.
• Respond within 24 hours, using phone or email for communication.
• Utilize Flybook and B-store for accurate reservation input.
• Ensure smooth reservations and participant/pro pairings, resulting in quality on-hill experiences.
• Assist in managing Challenge Aspen scholarship program tracking.
• Coordinate lift tickets, rentals, and payments.
• Collect and organize required participant forms promptly.
• Confirm lessons with participants, pros, volunteers.
• Assist in volunteer scheduling and Junior Volunteer Program (JVP) management.
• Maintain accuracy of schedules and follow reservation process.
• Understand disabilities for adaptive equipment and instructor needs.
• Attend meetings, foster positive relationships with staff.
• Familiarity with Challenge Aspen and TOSV procedures.
• Other duties as assigned.

Qualifications & Attributes:

• Spanish language preferred.
• Passion for Challenge Aspen’s mission.
• Strong communication and decision-making skills.
• Adaptive sports background or experience working with disabilities.
• Computer proficiency and quick learning.
• Empathetic understanding of participant needs.
• Represent Challenge Aspen professionally.
• Time management and adaptability.
• Positive team player.